How To Stay Calm In the Midst of Chaos

 

I hope everyone has had a great 2019 so far and your lives, families and businesses are all thriving and doing well.  Every year about this time many of us find ourselves in the midst of Chaos that we call the Real Estate & Mortgage Industry.  This craziness usually runs through the Summer and we have a resting period around August. This letter was supposed to go out in April and you’re sitting here reading this in May. That pretty much sums up my current work life.  Recently in my business mastermind group the question was proposed, “What does Success Look Like to you?” Heavy question, right??  Here are my thoughts.

When I answered what Success looks like to me, what came to mind was obviously influenced my current state of mind within my business. My response was “Well today its arguments, long hours with a lot of overtime expenses, high blood pressure and the occasional tear… or three.” Half the group was laughing, and the other half was looking at me like a deer in headlights.

There are many ways that we can measure success.  I had written a few months ago about the success I/We had in raising a lot of money in for the community while I was the chair for Rock The Cause for Kids. I expressed how it affected my business, but we raised a lot of money (just shy of One Million) so it was very easy to say that it was a HUGE Success.  Now we are smack dab in the middle of the buying season.  Rates are low and will remain that way all year (per the Feds) and consumer/buyer confidence is up.  This leads to the Chaos of business we have today.

My team came to me in one of our Daily Team Meetings and said, “Matt, we need you to make a call and get us an extension on Client X.”  My response was layered with frustration and disappointment, but I knew I had to make that call.  BTW – We NEVER close late!  That’s our thing!  Fannie Mae put out a stat in the last year or so that said the 60-70% of Mortgage Loans originated in the US close late, but that’s not us. We do not close loans late EVER. After I hung up the phone with my Realtor Referral Partner sat there and thought about the last time I had to make that call.  Honestly, I still can’t remember when I had to do that. It’s literally been years.  My team and I have closed 100’s of loans over the years together. We will move mountains to ensure we close every loan on time every time and we pride ourselves on that.

So what does Success Look Like to me?  It looks like a Duck!  In the Midst of Chaos (picture duck legs going 100 miles an hour under the water), make sure you show you have it ALL under control (picture floating like a Duck on top of the water). That deal we closed late was a very tough deal and the client and referral partner love us still.  My team, in the midst of Chaos did everything they could do to close a tough loan on time. Outside of this tough deal, our loans close 100% on time.  Not remembering the last time I had to make that call…….That’s what success looks like to me!

I truly believe I have the best team around.  If you’d like to share what success looks to you, I’d love to hear it.  Shoot me a message….

Be Like a Duck!  Wishing you a great 2nd half to 2019!

Matt Askland

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